Buyer Support

Access support with your purchase code

Use your purchase code to access support, downloads, and license status.

Secure Lookup

Purchase codes are verified through the vendor portal workflow before buyer actions are unlocked.

Buyer Workspace

Open tickets, check replies, and access eligible downloads from one place.

Open Buyer Dashboard

Use the purchase code from your order. Buyer email is optional but recommended.

Tip: Using the same email address from your marketplace account can make support verification faster.

Create and manage support conversations with replies and attachments in one thread.

Access product updates and release notes when available for your license.

View basic license status details from the buyer workspace after access is verified.